F.A.Q.
Our most Frequently Asked Questions, answered.
Have another enquiry? Email or call us on 07876 332225.
Do you hold stock of all products?
All products listed are usually in stock, unless stated
How accurate is My Furniture’s photography?
We take great care in capturing representative imagery of all the finishes and fabrics we use.
Sometimes, due to individual computer display settings, colour variation and individual lighting conditions, it is difficult to ensure that what you see on your monitor will be identical to the actual product…
(SustainablestyleUK cannot accept responsibility if there is a slight difference in colour between actual products and images on the website.
Do you offer a warranty?
Sorry, but as this is Vintage furniture of a certain age, we cannot.
When getting in touch, please provide the date of purchase, sales invoice number and contact information (including your address and a telephone number).
Describe the issue in detail and email us photographs of the issue to help us ascertain the problem and allow us to rectify any issues in the optimum way.
Do prices include VAT?
Yes - all prices shown include VAT.
Do prices include delivery?
No, please see shipping details, we keep shipping costs to a bare minimum.
We deliver wherever we can for an additional cost - please do get in touch for a quote.
Do you provide International shipping.
No, sorry it would be totally unfeasable for our products.
Can you deliver goods to a specific room of my house?
We deliver to Ground floor doorstep only to keep delivery costs to a minimum, assistance must be available for our one man couriers.
Can you deliver to a property that is not the cardholder’s address?
To protect our customers, we only offer shipping to the cardholder’s address (verified during the transaction.)
When will my goods be dispatched?
We aim to dispatch your order within 1-3 days so we can thoroughly check and prepare the item for dispatch.
When will my goods be delivered?
Most products are delivered within 7 days from dispatch.
Where are goods shipped from?
Products are shipped from our store in Sunderland Tyne and Wear
How may I track my shipment?
When your order ships, we will issue you with a tracking number - allowing you to track your order on the relevant courier’s site.
We’ll always email you after shipment (please check your email junk folder and let us know if you haven’t heard from us.)
What if my goods arrive damaged?
Upon delivery of items, you must check and signed for them, within 24 hours if possible.
If something is in any way damaged, the delivery must be signed for as such.
Please notify us with details within 14 days of the date of delivery.
What if I am not happy with my purchase?
Due to the upcycled and unique nature of our items, we will only refund the cost if the goods are defective or damaged.
Return delivery is at your own cost, and items must be unused, free from defects and returned in their original packaging, along with all parts.
How do I return unwanted goods?
Once you have let us know you are making a return (we ask that you do this within two days of receipt), please share with us your order reference, the model name, size and the date you ordered.
We will then issue you with a returns number – please mark this clearly on the outer packaging of the item(s).
Once we have received your returned goods and checked them we will refund your payment, less any shipping costs, providing the goods are received in their original packaging and in an undamaged, re-saleable condition.
How will I be refunded?
Through the original payment method.
We cannot offer cash refunds for online purchases.
Refunds take 3-5 working days to clear through the banking system.
Can I collect my goods from you directly?
You certainly can.
Product can be collected from our showroom at:
Birchfield Road, Sunderland SR2 7QQ
Please ring before collection.