Shipping

Shipping to the British mainland.

• Shipping is free to the British mainland

• Our sincere apologies, but we do not deliver to Northern Ireland, the Scottish Islands or other non mainland locations..

• Apologies also to overseas visitors, but it would be unviable to ship our products overseas.
  
  We generally use couriers operating a single-person service. For larger items, that means that they will need assistance from you when delivering. If that is not going to be possible, then we will need to arrange for a larger delivery team. Please contact us prior to purchase so we can check if there will be any additional cost for you.

Collection
All items can we collected from our Store in Sunderland, free of charge, we also offer a discount of 20% on any item collected as this reduces our admin, wrapping and other costs, please use PROMO code COLLECT during checkout to receive your discount.

When will the furniture arrive?
I aim to have furniture delivered approximately two weeks from receiving the order.
This is subject to the availability of couriers, so may not always be possible, particular at busy times such as near Christmas.
If you have particular requirements, for example that delivery be before, on, or even after certain dates, then please let me know as soon as possible: I will do everything I can to accommodate you.
Due to space constraints I will generally not, however, be able to store furniture for long once it has been sold.

Who delivers furniture?
I work with a small number of selected couriers that I know are experienced in delivering furniture and that I trust to offer a reliable service.
After an order is received I establish which of them is best-placed to carry out the delivery, and arrange for the furniture to be collected.
I keep you fully informed until the furniture has left me.
Once the furniture has been collected, the courier will contact you directly to arrange a delivery time. I will also give you the courier's contact name and phone number so you will be able to recognise their calls.
Please note that delivery is generally organised to be to the front door. Any arrangement to place furniture inside, and, in particular, to take it upstairs, is strictly between you and the courier and will be entirely at their discretion.

Will it be safe on the journey?
The courier will wrap and protect the item using blankets and will be well strapped down for the journey.
If the worst does happen, and your furniture arrives damaged, let us know immediately, including photographs of the damage, and we will discuss how best to remedy the situation

How much will it cost?

​If you would like to return an item please notify us within 14 days of delivery and ship it back to us within 21 days of delivery. 

 The buyer is responsible for all return courier charges, please be aware that the cost of returning it may be more than the cost of delivery. It should be sent back re-packaged properly in the original packaging where possible. 

The item should be returned using a reputable courier or in person.

Only when the item has been received in its original condition will we issue a refund for the item within 7 days (less any costs incurred including the cost of delivery and return of the item).​

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for custom or personalised orders.

Please bear in mind:

Our restyled furniture has been hand-painted and hand-finished, and being vintage it has been around for a long time with many years, and in some cases at least one world war under its belt.
I'm sure that you will agree that any minor imperfections that may be present only contribute to its character, charm and history.